We would like to thank our past customers for their business and their kind words.
Late last year, my husband and I were able to complete an in-ground pool at our home in Western North Carolina. Due to COVID and every other extenuating circumstance known to man, we were not able to utilize the pool in 2020 and were excitedly anxious to get the pool open in May 2021.
We are novices at this endeavor and rely on folks who know a lot more about pools than us. We had issues with a Hayward super pump and needed several internal parts i.e. impeller, seals, etc. and were unable to receive assistance from any source around Asheville, NC, or in a timely manner online.
On May 24, I searched online for Hayward parts dealers and located Splash Pools and placed a call and spoke with Jordan. She was very understanding, kind and helpful. She very quickly advised that she felt sure the parts were available at Splash Pools and checked to be sure. I inquired if she would please hold them until I could arrive approximately 1-1.5 hours later and she assured me that what I needed would be waiting for me. She also offered that if I needed an item that was not available at your location that arrangements would be made for me to pick it up in Greer so that we could move forward with opening our pool. Also, she advised me to bring the pump with me and they would be sure I was getting the parts I needed.
I arrived and walked into the store and 2 extremely helpful ladies were present to assist me. I told them I had spoken with Jordan and was immediately met with the reply that they had my items at the desk waiting on me. I suppose I looked shocked and Jordan as well as the other ladies looked everything over and made sure that I had what I needed.
I inquired if they could put it together for me there, as my husband said if it was possible to pay them to do so. They went into the back and 3 gentlemen came to the counter and put the parts together and advised me how to put it back on with 4 screws and nothing could have been easier.
I know this has been a lengthy explanation of what occurred on that day; however, I wanted to let you know what OUTSTANDING employees are working at Splash Pools. In a time when good employees are fewer by the day, there are still folks who take pride in their work and are truly dedicated to helping their customers. Your folks went above and beyond to assist me with everything I needed and more. Kudos to Splash Pools employees!!!!!
Please be sure to let them know what a great job they did and that it did not go unnoticed. I am sure that we will be doing business with Splash Pools again in the future.
Thank you, thank you!!
Our pool is beautiful ... we are so impressed with the end result. Finally, the landscaping is done, so everything has come together.
You and your crew did an excellent job. The detail work went beyond our expectations. The men were hardworking, professional, and respectful of us and our property.
Everything, from salt control, temperature, cleaning and care was explained in details during our orientation. You also made us feel like we could call anytime with questions.
Splash Pools is the BEST!!! We are so glad we found you.
Jim and Lorraine Helferich
When I decided to have a pool, I knew I wanted the best professional pool company to do the job. I chose Splash Pools of Travelers Rest. They provided the suggestions and advice that I needed before and after construction. They also have all the supplies a pool owner needs. Simply put, they are the best!
William E. Bull
Tom and all of his crew are awesome to work with. They have been on time when they said they would be there and have answered any questions that we had. We are very satisfied with our pool and would definitely recommend Splash Pools to anyone. You won’t be disappointed.
We had an amazing experience with Splash Pools. They took the time to sit down with us and help us design the perfect shape and size pool for our backyard and they were extremely knowledgeable and answered all of our questions. The build and set up team was also fantastic they kept a clean work site talked us through everything so we would know what each step was in the process. They now service and open and close our pool and we couldn’t be happier.
We have absolutely loved the finished design of our pool and have already started enjoying it. We highly recommend Splash Pools you won’t be disappointed!
Your guys came out today and closed our pool. Thank you for everything Tom. I can't tell you how great of a experience my wife and I have had with you and Splash Pool. If we can ever be a reference for a potential customer, we would love to give you and your company a outstanding reference. Thanks again.
We had an amazing experience with Splash Pools from start to finish. Tom and his team were courteous, professional and treated our home/yard like it was their own. They provided great advice throughout the process and the end result exceeds our expectations! We are a military family who spent 25 years dreaming of this pool in our forever home. Reality is really nice! Thank you Splash Pools!
To the "Splash Pool family",
I wanted to take a moment and let you guys know what my wife and I thought about our experience with you, and our experience with our pool. First, let me say I don't do reviews!! Whether good or bad I have never felt compelled to write a review on anything. That said, Emily and I have been overwhelmed with the experience we have had with Splash Pools.
Sean & Emily Templeton
Just wanted to say how awesome the pool has been this year! We appreciate all the work you have put into making memories for our family. We look forward to the next season and all the memories we will have!
Tommy & Susan Oakman
Thank you Splash Pools - you were professional & efficient! Except for some rain you completed the pool in record time. Tom & Chris were so nice and in communication with me constantly. Everyone needs to use Splash Pools!